XP was my idea: The illusion of listening to feedback

Saturday, October 30, 2010

The illusion of listening to feedback

Yesterday, I got an email regarding IE9 feedback which I had posted on Connect. All I had requested is to keep existing features intact for power users who don't want a "simplified" reduced functionality experience. Microsoft seems to have assumed new levels of EPIC FAIL. Here's what their response says:
"Thank you for your feedback. At this time we do not plan on fixing this issue. Your feedback is very important to us, and it helps us improve the quality of Internet Explorer. Unfortunately, we are currently unable to address this particular feedback. This request doesn't match with our design goal of reduced concepts. We continue to welcome more feedback, so please don't hesitate to report other ways that we can improve Internet Explorer."

WTF! Are they trying to contradict each statement with the next one? What sort of weasel wording is this? My feedback as a user is important yet they can do nothing about it. They have design goals of reduced functionality!!! And then they expect me to still continue to give them more feedback in the vain hope that maybe they will listen to their users and make changes! I won't even consider giving any more feedback no this shit product that takes away more useful functionality that whatever irrelevant features it adds (irrelevant because without core features like progress bar, download speed and XP support, this browser is anyways useless). Goodbye IE. It was nice using you from the Internet Jumpstart Kit (IE 1.0) days.

Microsoft has done the same with Windows 7. They are very successful in creating the illusion that they actually listen to our feedback and change the product accordingly. But in reality, our feedback all falls on deaf ears. It's a lost cause now. I don't know which OS to go with. As long as Windows XP, Office 2003, IE8, WMP10 are there, it won't be a problem. Once their support expires, I will have to consider Mac OS X Lion. But doesn't Apple do the same? (Linux is out of the question due to poor design and usability compared to the commercial platforms). How long will I be stuck on Windows XP? (not that it's obsolete by any means) but I make a genuine effort to like the newer crap coming out of Microsoft but simply can't. I will not accept reduced functionality or customizability.

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Got Windows 8/7/Vista annoyances?

I am good at usability testing of software and overall User Experience - having a great UX is essential to any piece of software. I imagine, plan and envision it - how to build a great user experience to achieve end-to-end scenarios. I'm a Windows enthusiast since the Windows 3.0 days but I have no official computer science training or qualification. My knowledge of Windows client is self-taught and unofficial. I make mistakes too but I know one thing by common sense: It is TOTALLY WRONG to abandon backward compatibility, drop functionality at random and break all usability like MS continually does. I am a critic of current Microsoft software and culture, because it compromises on existing features people use to give place to new ones. All concept of backward compatible UX is dead at Microsoft. I rebel against this but not necessarily to go against Microsoft or hate on them, but to bring them on the right path. Microsoft's technical prowess of writing stable, fast, secure and innovative software is still excellent but their understanding of usability and good user experience is disgraceful. The importance of a good user experience is underrated in software. I feel they have lost their way after Windows XP. We all know how Vista turned out and Windows 7 only succeeded because of customers' passion for Windows. As much as I still like Windows, the later versions just obstruct productivity, and to the average user, it is a constant process of re-learning for no reason.

So my programmer buddy, Ivo Beltchev created Classic Shell and I gave him feedback on the user experience. I help out in testing and giving ideas and feedback around UX of Classic Shell but I personally use Windows XP. If the user interface of Windows 7 or Windows Vista annoys you, try Classic Shell, the amazing FREE app that fixes dozens of these annoyances with the Start Menu, Explorer and Internet Explorer 9/10.

Want to fix Windows taskbar? 7 Taskbar Tweaker is the perfect utility for the job.

Want to find a decent alternative to the useless Windows Search? Try FileSearchEX (reasonably priced) or FileLocator Lite (free).

If you are struggling to make Windows 7 work the way you want, you may want to look at this eBook detailing the "To Work" options.

Office Ribbons driving you crazy and reducing productivity? Try Classic Menu for Office or UbitMenu.

Yes I know, it's a shame Microsoft software today requires third party fixes to complement and make it work properly. Don't tell me you have ignored the list of features removed in Windows Vista or in Windows 7. Were you foolish enough to believe from the reviews that Windows 7 was good and didn't make an objective comparison yourself? Were you foolish enough to dish out your hard earned cash and didn't miss any XP features in Windows 7? The software I listed above only fixes some of the usability issues and broken features but there are still many features Microsoft must fix themselves.

You may think why is XP still my idea and it is rather foolish to not "upgrade" to Windows 7. XP still rocks. XP is where the UX feels complete and well-rounded. Don't believe the fanboys who are blind, the shills who get paid to write favorable reviews, or the mainstream media which is clueless and just parrots what one "expert" shill says. In many areas, Windows 7 is a downgrade, not an upgrade and you will realize that from hands-on experience. XP hit the sweet spot for sufficiently powerful, customizable yet easy to use computing. I am a power user and if Windows 8 makes you feel that the OS is getting dumbed down to the point of uselessness, I feel pretty much the same about Windows 7, which is also extremely dumbed down from a power user's perspective. The geek in me refuses to accept Windows 7 as a viable replacement for the more-customizable Windows XP. As a power user I cannot make compromises about quality and Microsoft's commitment to quality is decreasing by the day.

I wrote hundreds of Wikipedia articles on Microsoft and Windows topics with over 5000+ contributions before realizing that Microsoft was cheating their users by removing features. I agree that software engineering is about tradeoffs but just deleting features people use and want is just ridiculous. It's all happening in the name of "simplifying" and "telemetry". I want Microsoft to acknowledge these issues which make Windows 7 unusable for serious work and fix them through hotfixes or service packs. Windows Vista and Windows 7 are not all bad, there are hundred different things to like about them, but being good only in part doesn't make the sum of parts better. What matters is the overall experience which is still degraded and sub-standard compared to Windows XP. Why Windows 7 is so successful is because it is sufficiently decent, so it works for the average user who just needs to get this job done and doesn't need perfection. It would be unfair to say don't use Windows 7 at all. I also do use it once in a while because it does have hundreds of nice improvements but it won't touch my main PC. Windows XP may not be as strong on security by default as Windows 7 or Vista are, but XP can be secured properly and is more usable than "simplified" later versions.

I am ready to assist Microsoft in improving Windows client if a certain quality bar is set and agreed upon. I believe I have a unique understanding of how to design the perfect UX without introducing too much complexity while at the same time, keeping it powerful and customizable. My passion and loyalty to Microsoft for great products will always remain but not at the cost of any compromises in quality of the product.